In the automated vending industry, "customer service" usually refers to the experience of calling a support line and being put on hold. At 99 Spoons, we take a fundamentally different approach. Our customer service philosophy — built around our operator community of 150+ entrepreneurs — treats every operator as a partner whose success is our success.
From the First Conversation
The 99 Spoons operator experience begins before any machine is purchased. Our team takes the time to understand each potential operator's goals, location prospects, and questions. We don't apply high-pressure tactics — we believe that an operator who understands exactly what they're getting into is a more successful operator, and that's what we're optimizing for. Every question gets a real answer, and every concern is addressed directly.
The Purchase and Delivery Experience
Once an operator decides to move forward, the experience continues with white-glove logistics. We don't just ship you a machine in a crate and wish you luck. Our delivery process includes:
- Coordinated delivery scheduling that works with your timeline and location
- Professional installation at the placement site
- Machine setup and pre-operational testing
- Preparation for training — so the training session focuses on learning, not setup
When your machine arrives, it's ready to go. You just need to go through training, and you're operational.
In-Person Training: Two Hours to Confidence
One of the things our operators consistently mention is how effective our in-person training is. In approximately two hours, operators learn:
- Day-to-day operational procedures
- Cleaning and sanitation protocols
- Restocking procedures
- Software usage and remote monitoring
- Common troubleshooting procedures
- How to reach support when needed
After training, operators feel genuinely prepared — not like they were thrown in the deep end with a manual and a phone number.
24/7 Support: Real Experts, Real Availability
When something goes wrong — and in any business, something eventually does — you need support you can count on. The 99 Spoons support team is available 24/7, staffed by industry veterans who understand our machines, our software, and our operators' challenges. When you call, you get help, not a ticket number and a promise to respond within 5 business days.
Continuous Improvement: We Listen
The 99 Spoons we are today is significantly better than the 99 Spoons we were three years ago, precisely because we listen to our operators. Feedback from our community has shaped our software updates, our training program, our supply chain, our documentation, and our support processes. When operators tell us something could be better, we work to make it better.
The Operator Community
Customer service at 99 Spoons isn't just about our team — it's about our community. 150+ operators sharing their experiences, tips, and solutions create a collective intelligence that benefits everyone. New operators can learn from seasoned ones; challenges that one operator encounters have often been navigated by another who can share guidance.
Experience the 99 Spoons difference. Visit 99spoons.com to connect with our team.