Privacy Policy
99 Spoons respects the privacy of visitors to its website, and we recognize your need for appropriate protection and management of personally identifiable information you share with us (any information by which you can be identified, including your first and last name, email address, phone number, or other contact information). This policy describes how we collect and use information about visitors to this website, including how we communicate with you by email, phone, and SMS/text message. By visiting the 99 Spoons website or otherwise submitting your personal information to us, you acknowledge and consent to our practices described below.
SMS/Text Message Communications and Mobile Information
By providing your mobile phone number and opting in to receive SMS/text messages from 99 Spoons, you expressly consent to receive text messages from us for purposes including, but not limited to, responding to inquiries, managing leads, confirming appointments, or providing information related to our products and services. Standard message and data rates may apply.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors or service providers is strictly limited to supporting our operational services (such as customer service or technical support), and is not permitted for marketing or promotional use. All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Your SMS opt-in data and consent will be used only for communications directly between you and 99 Spoons or to facilitate services you have requested.
You can opt out of SMS communications at any time by replying “STOP” to any text message from us or by contacting us directly.
If you opt in to receive SMS/text messages via our website, behind a secure login, or using a paper form, we will retain evidence of your opt-in and consent as required by law and our service providers. You may request proof of your opt-in consent by contacting us.
Collection and Use of Personal Information
You may use our website without disclosing to us any personally identifiable information. We collect personally identifiable information about you only if you choose to provide it to us, such as through this website, our customer service telephone system, SMS/text message interactions, or other communications with us. For example, we collect personally identifiable information you submit when you shop, request a quote, contact us via the “Contact Us” area of our site, or interact with us by phone, email, or SMS. In all cases, we collect, store, or use your personally identifiable information when it is voluntarily submitted to us. You may choose not to submit such information; however, if you choose not to provide certain information, you may be unable to receive certain services or information.
Cookies and Technical Information
We do not use browser cookies to track user behavior on our website. Our web server does log certain technical information automatically, such as your Internet Service Provider and your computer’s IP address. None of this technical information reveals your identity to us, and it is not associated with any personally identifiable information you may choose to provide.
Use & Disclosure of Information
We use personally identifiable information to respond to your requests, process orders, contact you, provide information about our company or products, manage leads, and communicate via email, phone, or SMS/text message, as permitted by applicable law. We also use your information to better understand your needs and improve our products and business.
99 Spoons uses third parties (including contractors, CRM providers, and service providers) to help with certain aspects of our operations, which may require disclosure of your personal information to them. For example, we may use a third party to maintain and host our website and related databases, process and collect payment, manage leads and customer communications (including via email and SMS/text message), or perform other services. These companies may have access to personal information you submit to our site, but we contractually limit their ability to re-use or re-disclose it except as necessary to perform their services.
We may disclose your personally identifiable information in special cases when required by law or to protect our legal rights, property, or safety.
Affiliate and Business Transfers
We may share some or all of your personal information with any current or future “affiliate” (including a parent company, subsidiary, joint venture, or other company under common control with 99 Spoons), in which case we will require the affiliate to honor this privacy policy. If 99 Spoons is acquired, merges with another company, or transfers business assets, your information may be transferred to the successor, in compliance with applicable laws.
Children’s Privacy
This site is not intended or designed to attract children under the age of 13. We do not knowingly collect information about individuals under 13.
Your Choices and Access to Information
If you wish to update, correct, or delete your personal information, or opt out of receiving future communications from us (including SMS/text messages), please contact us as indicated on our website. If you previously authorized us to provide information to identified third parties, you may also need to contact them regarding use of your information.
Changes to this Policy
This policy is effective as of 6th August 2025 . We may change this policy at any time based on our business needs or website evolution. Material changes will be published on this website. By continuing to use the website, you consent to the revised policy.
Links to Other Websites
This website may link to websites maintained by third parties, which are governed by their own privacy policies. We are not responsible for the content or policies of those websites.
Security
We take reasonable steps to protect the personal information you share with us from unauthorized access or disclosure. However, no company can fully eliminate security risks associated with personal information.
