What does the ultimate ice cream vending experience look like? At 99 Spoons, we've spent three years — and three-plus years of continuous refinement — answering exactly that question. The result is a soft serve vending experience that consistently surprises and delights customers who expect a machine to be a lesser alternative to a staffed ice cream shop.
The Moment of Approach
The experience begins before a customer touches the screen. The 99 Spoons kiosk is designed to attract attention — a sleek, modern unit with a vibrant display that showcases the soft serve experience through high-quality imagery. In a world of beige vending machines filled with packaged snacks, the visual contrast of a 99 Spoons machine is significant. Customers stop, look, and are intrigued before they've made any decision about purchasing.
The Customization Journey
Approaching the touchscreen, customers find an intuitive interface that makes customization easy and enjoyable:
- Flavor selection sets the foundation — vanilla, chocolate, swirl, or seasonal specials
- Topping selection adds personal expression — sprinkles, crushed cookies, granola, coconut, fruit
- Sauce drizzle completes the profile — hot fudge, caramel, strawberry, or specialty sauces
- Vessel choice — cup or cone — makes the experience feel complete
Each choice is guided by clear, appealing imagery that helps customers visualize their final product. The process takes less than 60 seconds from screen interaction to payment completion.
The Dispensing Moment
Watching the machine produce your soft serve is genuinely entertaining. The robotic dispensing arm swirls a perfect cone of soft serve into your cup — a process that's precise, elegant, and somehow deeply satisfying to observe. Toppings are dispensed with measured accuracy; sauce is drizzled in an artful pattern. The result is a presentation that looks handcrafted even though it was produced entirely by the machine.
The Product Quality
The proof is in the taste. 99 Spoons machines produce soft serve that's creamy, fresh, and consistent — meeting or exceeding what most staffed ice cream operations deliver. The key is the quality of the soft serve mix, the precision of temperature management, and the calibration of the dispensing system. Every batch is properly chilled, every serving is correctly portioned, and every swirl is aerated to the right consistency.
The After-Experience
A great ice cream experience doesn't end when you take your first bite — it lives in the memory and the conversation. Customers who've had a 99 Spoons experience tell people about it. They photograph their perfectly topped soft serve cup and share it on social media. They bring their friends or colleagues on subsequent visits. This organic word-of-mouth and social sharing is a testament to the experience quality that the machine delivers.
Experience It for Yourself
The ultimate soft serve experience is best understood by having it. Follow @futureoffrozen on Instagram to find machines near you and see what other customers are experiencing. Or, if you're ready to bring this experience to your business or community, visit 99spoons.com to explore the 99 Spoons operator opportunity.